Refund Policy

Refund Policy

At Pawcasso, we are committed to providing you with the best possible experience. This refund policy explains the terms and conditions under which refunds may be issued.

Credit and Subscription Purchases

1. General Policy: Once a transaction is completed and credits are added to your account, all purchases are considered final and non-refundable.

2. Unused Credits: Credits that have been purchased but not yet used are generally not eligible for a refund, as they remain available in your account within their validity period.

3. Special Circumstances: We understand that issues may arise. Refunds may be considered in the following special circumstances:

   • Technical Errors: If a technical error resulted in an incorrect charge or a failure to deliver credits.
   • Duplicate Charges: If you were charged more than once for the same transaction.
   • Service Unavailability: If our service was unavailable for an extended period after your purchase, preventing you from using your credits.

How to Request a Refund

If you believe you qualify for a refund under the special circumstances above, please contact our support team at support@pawcasso.cc and provide the following information:

• The email address associated with your account
• The transaction ID or proof of purchase
• A detailed description of the issue
• The date and time of the transaction

Our team will review your request and respond with a resolution within 5–7 business days.

Processing Time

If your refund request is approved:

• The refund will be processed within 7–10 business days.
• The refund will be returned to the original payment method used for the purchase.
• You will receive a confirmation email once the refund has been processed.

Non-Refundable Items

The following items are not eligible for a refund:

• Credits that have already been used.
• Promotional or bonus credits received as part of a special offer.
• Credits purchased at a discounted price during a promotion.
• Subscription fees, where applicable.

Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider before contacting us, we reserve the right to suspend or terminate your account. We encourage you to contact our support team first to resolve any billing issues.

Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will take effect immediately upon being posted on our website. Your continued use of the service after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this refund policy, please contact us at:

Email: support@pawcasso.cc Website: pawcasso.cc

Thank you for choosing Pawcasso!